Privacy Policy

1. Introduction

Intelliwave Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website intelliwave.com or use our services.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Company name and job title
• Billing and payment information
• Project requirements and specifications

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Usage data and browsing behavior
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and transactions
• Communicating about your projects and support requests
• Sending important updates and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraudulent or illegal activity

4. Data Protection Rights (GDPR & Kenya DPA)

Under data protection laws, you have the right to:

• Access - Request copies of your personal data
• Rectification - Correct inaccurate or incomplete data
• Erasure - Request deletion of your personal data
• Restrict Processing - Limit how we use your data
• Data Portability - Receive your data in a structured format
• Object - Object to processing of your personal data

5. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted database storage with AES-256
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Compliance with ISO 27001 and SOC 2 standards

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. See our Cookie Policy for details.

7. Third-Party Services

We may share data with trusted third-party service providers for:

• Payment processing (Stripe, M-Pesa)
• Cloud hosting (Vercel, AWS)
• Analytics and performance monitoring
• Customer support and communication tools

All third parties are bound by data processing agreements and confidentiality obligations.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Upon request, we will delete or anonymize your data.

9. Contact Information